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The Forrester Wave™: Supplier Value Management Platforms, Q3 2024 See Report
Streamline Procurement Intake: Simplify Requests, Enhance Efficiency & Drive Compliance
Tired of the Chaos Surrounding Inbound Procurement Requests?
Procurement teams often face the monumental task of managing a wide range of requests from across their organization. These requests frequently lack essential information and come through different formats and channels, such as email. The result? A chaotic influx that’s hard to organize, prioritize, and complete in a timely manner.
On the other hand, employees submitting requests are often left in the dark, unsure of the process, required information, and the status of their requests.
Simplify the Intake Lifecycle with Ivalua
Ivalua’s Intake Management Solution revolutionizes the way procurement requests are handled. Using conversational experience and IVA Generative AI, our solution ensures every request is:
- Captured Accurately: Eliminate missing information and inconsistencies.
- Prioritized Efficiently: Focus on what matters most and address critical needs promptly.
- Orchestrated Seamlessly: Streamline collaboration and routing across systems to reduce manual workarounds and errors.
Benefits for the Entire Organization
- Complete Visibility: Both procurement teams and employees can track the status of requests in real-time, eliminating the infamous “black hole.”
- Accelerated Time-to-Value: Speed up the procurement process, enabling faster execution and delivery.
- Improved Service Levels: Enhance the overall collaboration and service experience for employees and boost satisfaction.
KEY USE CASES
Supplier
Request a new supplier or a risk evaluation. Simplify supplier onboarding and reduce risk.
Sourcing
Request a sourcing process for a defined need. Enable transparency and collaboration with stakeholders and SME’s throughout the sourcing process.
Contract
Request a new contract or access legal support. Ensure contracting is streamlined and efficient, with an added layer of transparency into status and deadlines.
Purchase
Request to buy products and services. Leverage a dynamic orchestration workflow to buy the right product from the right supplier.
Any Request
Help, questions, support for IT, HR, and more. Leverage Gen AI-powered Intake, flexible workflows and event-based integration to coordinate flows across systems.
Intake Orchestration & Execution: Easy, Conversational, and Compliant Processes
Transform your organization, improve employee engagement and satisfaction while simultaneously streamlining policy, process orchestration, and spend compliance. Reduce risk and maximize the value of your existing tech stack.
Simplify How Employees Engage Procurement
- One central hub for all requests and questions, accessible from any device.
- Streamlined, conversational, and Gen AI-guided procurement intake processes.
- Centralized collaboration with supporting team members and transparency into status.
Process Visibility and Effortless Compliance
- Transparency across the entire process lifecycle, regardless of system.
- Eliminate manual effort, risk, and fraud by ensuring all requests follow compliant, managed processes.
- Automatically engage the right people and support teams as needed, based on request type, thresholds, risk scores, spend category, and more.
Seamless Ecosystem and Data Orchestration
- Workflow automation guiding processes across any system.
- AI driven, intelligent process orchestration that maximizes an existing tech stack value.
- Easy integration and use case extensibility through low-code/no-code OOTB tools.
A Unified Platform for All Spend
Gen AI-Powered Intake
- Easy for Employees
Benefit from a centralized access point for all requests with a Gen AI-powered conversational chat experience.
- A Single, Extensible Hub for All Requests
Guided across any request, process, system, & device, regardless of request type: Supplier, Sourcing, Contract, Procurement, IT, HR, etc.
Track Progress & Collaborate Throughout Process Execution
- Collaboration & Transparency
Increase employee satisfaction with clear, easily accessible request statuses and collaboration tools to drive engagement with all team members supporting process execution.
- Linked to S2P for Seamless Execution
Guided across any request, process, system, & device, regardless of request type: Supplier, Sourcing, Contract, Procurement, IT, HR, etc.
Triage & Manage the Intake Lifecycle
- Capture Demand, Manage Tail Spend
Streamline request and demand capture, ensuring more spend is managed.
- Triage, Monitor, Assign, Execute
Proper management and execution of each intake.
- Analytics to Drive Satisfaction & Value
Leverage analytics to track, identify, monitor, and eliminate bottlenecks. Find opportunities for value improvement and impact.
Frequently Asked Questions
What is an Intake Process?
An intake process is the way an organization collects requests from employees, triages or clarifies the request, and routes the request along a workflow to the point of execution.
What is Intake Management Software?
Intake Management software serves as a single point of entry for all types of users, providing them with a way to input and triage/manage requests, and the system orchestrates a workflow across various solutions/systems needed to fulfill or execute the request. Intake software is the beginning of the Intake-to-Procure or Pay process, which can include Intake, Supplier Management, Sourcing, Contract Management, eProcurement, Payments, and more.
What are the steps in the Intake Management Process?
The Intake Management process begins with a request from an employee, sometimes this is referred to as “demand” capture. The next step is to triage or evaluate the request, this can be handled two ways – either with an automated workflow driven by Gen AI and/or metadata and “rules” such as type/thresholds, etc., or by procurement personnel who play a role in evaluating the proper course of action. Once the process is determined, the system will orchestrate the workflow across various systems and processes, ensuring execution or fulfillment of the request. The final piece of the process relates to transparency, both in terms of access to the status of each individual request for relevant users as well as management level access to dashboards and analytics.
What are the benefits of using Intake Management Software?
Intake Management Software offers employees with a streamlined, guided, and transparent request intake experience, while also providing procurement and supporting teams with efficient request management and execution capabilities. These solutions provide collaboration capabilities and transparency for all users. They also improve compliance to policy, process, existing contracts, & strategies. Finally these solutions provide procurement orchestration and integration capabilities enabling simple to complex processes & data flows across the various systems that may be required to execute or fulfill a request.
Related Resources
Intake Management Datasheet
Discover How to Improve your Procurement Workflow Today!
Intake Management PR
Ivalua Launches AI-Powered Intake Management Solution to Transform Procurement Lifecycle
Intake Management Webinar
Transform the Procurement Experience for All. Live Demo on Jan. 14!
