Rogers

Driving Procurement Efficiency and Transparency at Rogers Communications

About

Rogers Communications is one of Canada’s leading telecommunications and media companies, offering a broad range of services in wireless, cable, internet, and media. Known for its innovation and customer-centric approach, Rogers is dedicated to providing reliable communication solutions across Canada and enhancing its operational efficiency through strategic digital transformation initiatives.

Headquarters:
Toronto, Ontario, Canada

Employees:
26,000

Challenges

Dependence on Internal/Third-Party Teams: Before implementation, the procurement team was dependent on internal IT departments or external vendors to make software modifications. This reliance often resulted in slower response times and reduced agility.
Complex Procurement Needs: With an overwhelming influx of purchase orders (POs) and numerous supplier interactions, the team required a streamlined solution to effectively manage and categorize their spend data, ensuring both compliance and enhanced visibility.
Fragmented Systems: Managing multiple systems created complexity for new users, impacting training, adoption and overall user experience.
Integration Challenges: Using disparate software solutions caused frequent issues due to failed integrations or disruptions and poor data syncs.

Benefits

Self-Serve Capabilities: Ivalua’s no-code / low-code platform allows Rogers’ procurement team to make changes independently and be agile in responding to business needs.
Automated Spend Categorization: Ivalua’s rule engine automates spend categorization across ~98% of spend, providing relevant insights for procurement strategies.
Enhanced Efficiency Through EAIs: Enterprise Application Integration (EAI) interfaces streamline complex processes, such as tracking contract renewals and managing PO ETAs to enhance workflow automation and supplier management.
Unified Solution Advantage: A single, unified suite improves user experience, automation and adoption–replacing multiple disconnected systems.
Positive User Adoption: Both internal team members and suppliers find Ivalua intuitive and easy to use, allowing for quick adaptation and feedback-driven improvements.

We have successfully moved towards a digitally enabled self- service model, allowing Procurement to focus more on strategic and high- value activities. Ivalua has allowed us to improve user experience, drive efficiencies and consolidate activities under a single platform. Quote - Right - White